Privacy Policy

1. Information We Collect

When you book a pickup, request a quote, or contact us, we may collect:

• Your name, phone number and email address
• Pickup and delivery addresses
• Details about the parcel, including declared contents and value
• Payment information, when you pay for a shipment online or on delivery
• Messages you send us through our contact form, email, or phone

2. How We Use Your Information

We use the information we collect to:

• Schedule and complete pickups and deliveries
• Send you updates about your shipment, including tracking status
• Respond to enquiries and provide customer support
• Process payments for our services
• Improve our services and communicate offers, only where you have not opted out

3. How We Share Your Information

We do not sell your personal information. We may share necessary details — such as the delivery address and contact number — with our delivery partners and, for international shipments, with customs authorities and international courier partners, solely to complete your shipment. We may also disclose information where required by Indian law.

4. Cookies

Our website may use basic cookies to remember your preferences and understand how visitors use our site. You can disable cookies in your browser settings, though some parts of the site may not work as intended.

5. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain shipment and contact information for as long as necessary to provide our services, meet legal and accounting requirements, and resolve any disputes.

7. Your Rights

You may ask us to access, correct, or delete the personal information we hold about you by writing to info@latway.in. We will respond within a reasonable time, subject to any records we are legally required to keep.

8. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal information from children.

9. Changes To This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.