Terms & Conditions

1. Acceptance Of Terms

By booking a pickup, handing us a parcel, or using latway.in, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services.

2. Services Offered

Lat Way provides courier and logistics services from our office at 45B Lenin Sarani, Near Chandni Chowk Metro Station, Kolkata, including:

• Same day and local delivery within Kolkata
• Domestic courier service across India
• International shipping through our courier partners
• Standard delivery for non-urgent shipments

3. Prohibited Items

We do not accept parcels containing cash, illegal substances, firearms or explosives, hazardous or flammable materials, perishable goods without prior arrangement, or any item prohibited under Indian law or the customs regulations of the destination country. We reserve the right to inspect and refuse any shipment that appears to violate this policy.

4. Pricing & Payment

Shipment rates are based on weight, dimensions, delivery speed and destination, and are quoted at the time of booking. Payment can be made in advance or, where available, on delivery (COD). Prices shown on our website are indicative starting rates and the final rate will be confirmed before pickup.

5. Delivery Timelines

Delivery estimates given for Same Day, Express, Standard and International shipments are our best estimate and not a guarantee. Timelines may be affected by weather, local restrictions, incorrect address details, customs clearance (for international shipments), or circumstances beyond our control.

6. Liability & Insurance

We take reasonable care with every parcel, but our liability for loss or damage is limited to the declared value of the shipment or the amount paid for the service, whichever is lower, unless additional insurance was purchased at the time of booking. We are not liable for items that are inadequately packaged, or for indirect or consequential loss.

7. Cancellations & Refunds

Pickup requests can be cancelled free of charge before a delivery partner has been dispatched. Once a parcel has been picked up, cancellation and refund requests will be reviewed on a case-by-case basis. Refunds, where applicable, are processed to the original payment method within 7-10 business days.

8. Customer Responsibilities

• Provide an accurate pickup and delivery address with a reachable phone number
• Package items securely and appropriately for the delivery speed selected
• Accurately declare the contents and value of the shipment
• Be available for pickup and delivery within the agreed time window

9. Changes To These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services or legal requirements. The updated version will be posted on this page with a revised effective date.

10. Governing Law

These terms are governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal.